Privacy policy

Who we are

VyRal (vyralmall.com) is run by VyRal Dynasty Holdings LLC, South Carolina. Contact: help@vyraldynasty.com.

What we collect, and why

• When you buy. Checkout runs on Stripe. Stripe collects your name, email and payment details. Your card number goes to Stripe and is never seen or stored by us. Stripe tells us the email, the item, the amount and whether the payment went through, so we can deliver your purchase and answer questions about it.
• When you talk to Vera. Vera is our AI assistant. What you type is sent to our AI provider to write her answer, along with the recent messages in that conversation. If you use the voice option, Vera's reply is sent to our voice provider to be read out loud. We don't ask for your name in the chat, and you don't need to give personal details to use it.
• When you arrive from a referral link. If a link you followed carried a referral code, that code is attached to your purchase so the person who referred you can be credited.
• When you email us. We keep the email so we can answer it and follow up.

What we don't do

• We don't sell, rent or trade your information. Not to advertisers, not to data brokers, not to anyone.
• We don't build a profile of you from other websites ourselves. The Meta pixel described under "Measuring visits and ads" lets Meta connect your visit to your Meta account, under Meta's own policy.

Your browser

The mall uses your browser's session storage to keep track of things like an open Vera conversation while the tab is open. It clears when you close the tab. We don't use it to follow you anywhere else.

Measuring visits and ads

The mall uses two measurement tools, and both set cookies in your browser:

• Google Analytics counts visits, which pages people read, and when someone signs up or starts a checkout, so I can see what helps people and what doesn't. Google's policy: how Google uses information from sites that use its services. You can block it with the Google Analytics opt-out add-on.
• The Meta pixel tells Meta (Facebook and Instagram) when someone visits, signs up or starts a checkout, so I can measure my ads and show them to people likely to want them. Meta may link that to your Meta account. You can control this in your Facebook or Instagram ad settings (Ad preferences).

Neither tool receives your card number, and I never send your name, email or phone number to them. Most browsers also let you block or clear cookies.

Text messages

If you give us your mobile number and agree to receive text messages, we use it only to send the messages you agreed to — for example, replies to your questions, order or account updates. How often depends on what you asked for. Message and data rates may apply.

• Reply STOP at any time to stop receiving texts. Reply HELP for help, or email us.
• Agreeing to texts is never a condition of buying anything.
• We do not share or sell mobile numbers or text-message opt-in information with third parties or affiliates for their marketing. Your number is shared only with the service that delivers our texts, and only so it can deliver them.

Who helps us run the mall

These services process information for us only to do their job, and they're bound by their own privacy and security terms:

• Stripe — payments, receipts and refunds
• Netlify — hosts the website
• Airtable — our product catalog and business records
• Anthropic — the AI model behind Vera's answers
• ElevenLabs — Vera's voice, when you use it
• Google — Google Analytics, to count visits
• Meta — the Meta pixel, to measure ads
• Our text-message provider, if you agree to texts

How long we keep it

We keep purchase records as long as we need them to deliver what you bought, handle refunds and meet tax and accounting requirements. Emails are kept as long as the conversation is useful to answering you.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete what we don't have to keep by law. Email help@vyraldynasty.com. We answer every request.

Children

The mall is for adults running their own work. It is for adults 18 and older, and we don't knowingly collect information from anyone under 18. If you believe someone under 18 has given us information, email us and we'll delete it.

Changes

If this policy changes, the new version goes on this page with a new effective date at the top.

VyRal Studio and Billing Desk

When you send an episode to VyRal Studio, we keep its transcript and your content pack for 30 days so you can come back to it, then we erase them. Download your pack if you want to keep it. When Vera makes a Billing Desk call for you, we keep the load number, broker name and the number she called for 90 days so you can see your call history, then we delete them. The call recording and transcript are held by our voice provider (ElevenLabs) under their policy.

Free fixes by email

If you sign up for the free fixes for your trade, I collect your email (and your trade, if you give it) only to send what you asked for. Anyone can unsubscribe at any time by replying "unsubscribe" or emailing help@vyraldynasty.com, and I stop right away. Sign-ups are stored with our host, Netlify.

Checkout reminders

If you start a checkout, leave before paying, and tick the box at checkout agreeing to hear from us, we may send you one email with a link back to your cart. You can unsubscribe at any time, and we will stop right away.