Refund policy
- Not what you needed? Ask for your money back within 30 days of buying.
- Use the form on this page: pick the kit, pick a reason and tell us what happened.
- Every reason is read. It's how we find what to fix in a kit.
- Subscriptions can be cancelled any time. Cancelling stops the next charge.
Digital products
Everything on the shelf today is a digital download — Fix Kits, guides and similar files. You can see what's inside each one before you buy: tap What's inside on any item for the leaks it covers, a sample page and what it can't decide for you.
If what you bought isn't what you needed, you can ask for a full refund within 30 days of the purchase date.
How to ask
Fill in the form below. We ask for a reason and a few words about what happened, every time. A kit only gets better if we know where it fell short, so your answer goes straight to the people who write the kits.
- Use the email address you used at checkout, so we can find your order.
- Pick the kit and the reason closest to what happened.
- Tell us in your own words what went wrong.
- You'll get a request number right away. We confirm by email once the refund is sent.
We have your request
Your request number:
Keep it in case you write to us. We'll email you once the refund is sent. If the issue was a file that won't open, we'll send you the file as well.
Where the money goes back
Refunds go back to the card or payment method you paid with, through our payment processor, Stripe. Once we send it, your bank usually shows it within 5 to 10 business days. The timing after that is your bank's, not ours.
Subscriptions
If you buy a monthly or yearly plan, you can cancel any time. Cancelling stops the next renewal; you keep access through the end of the period you already paid for. A first charge is covered by the same 30-day window as everything else.
Problems with a download
If a file won't open or the download page didn't load, pick that reason on the form or email us, and we'll send the file directly. Your purchase stays good; the download page works any time you return to it from the same order.
Charges you don't recognise
If you see a VyRal charge you don't recognise, email us first and we'll look it up with you.