The Commercial Refrigeration & HVAC Service Fix Kit
Built for commercial refrigeration and HVAC service companies and technicians.
In this lane, nobody computes your number but you — the technician decides in the field what actually reaches the ticket, and the discount happens quietly at the counter: a waived diagnostic fee, refrigerant added but never billed, an after-hours premium zeroed out to keep the customer happy. This kit finds where the money leaks in your own work and gives you the steps and the words to close each one.
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The 6 leaks it covers
4 you can close it · 1 the other side owes it · 1 a pro decides
- Callbacks not tracked, so their cost never shows upWhere to look first: Mark every callback ticket as a callback and add why: install error, part failure, customer issue, or misdiagnosis.Keep it from coming back: Make a cause code required on every return-trip ticket.You can close it
- Refrigerant added on site but missing from the invoice and the recordWhere to look first: Pull every ticket where refrigerant was added and check that pounds and type are on the invoice.Keep it from coming back: No invoice goes out without a refrigerant line on any ticket that shows refrigerant added.You can close it
- Refrigerant billed at an old price instead of today's replacement costWhere to look first: Pull your last few supplier invoices for each refrigerant you use.Keep it from coming back: Update refrigerant prices every time you buy a new cylinder.You can close it
- Inventory and pricing planned around an outdated refrigerant ruleWhere to look first: Write down which refrigerants your customers' systems use and how much you stock of each.Keep it from coming back: Check current EPA rules before every large refrigerant or equipment order.You can close it
- Warranty labor reimbursed for less than the job cost to runWhere to look first: For your last ten warranty jobs, list what the manufacturer paid for labor and what the job actually took (drive time, diagnosis, repair hours).Keep it from coming back: Before taking a warranty call, tell the customer what isn't covered; log drive and diagnosis time on every warranty ticket.The other side owes it
- Not knowing whether shop profit is taxed as self-employment income or wagesWhere to look first: Find out how your shop is set up: sole owner, LLC, partnership, or S-corp.Keep it from coming back: Review your setup with your CPA once a year before the first estimated payment.A pro decides
Free: one full leak from this kit
No sign-up, no email. Here is leak 1 of 6 exactly as it appears in the kit, so you can see what you get before you buy.
Callbacks not tracked, so their cost never shows up
You can close it- Mark every callback ticket as a callback and add why: install error, part failure, customer issue, or misdiagnosis.
- Each month, count callbacks against total jobs - that's your own rate.
- Add up labor, truck time and parts on callbacks.
- Bill the customer-caused ones where your terms allow, and send part failures to warranty.
- Look at which tech or job type drives the rest - that's where training pays.
Your part: Decide what to bill and send it.
NOTE TO CUSTOMER ON A CUSTOMER-CAUSED RETURN TRIP: Hi [CUSTOMER NAME], on [DATE] we returned to [LOCATION] for [ISSUE]. We found [CAUSE - e.g., the thermostat had been reset / the breaker was off], which isn't related to our earlier work. Per our service terms, the return visit is billed at [RATE]. The invoice is attached. Let me know if you have questions. [YOUR NAME], [COMPANY]
Make a cause code required on every return-trip ticket.
What this kit can't decide for you: Billing a customer for a return trip depends on your own service terms.
That's 1 of 6. The other 5 come the same way in the kit: steps, words to send, a habit to keep each one closed.
Opens secure checkout. Instant download after payment. 30 days to ask for a refund — refund policy · terms
What people in this work look up
When commercial refrigeration and HVAC service companies go looking for answers, they search things like “refrigerant cost per pound”, “commercial hvac service agreement”, “commercial refrigeration service rates” and “commercial hvac service rates”. Those searches turn up forms, averages and other people's numbers. This kit starts from your own records instead: the 6 places money leaks in this work, where to look first and the words to send to close each one.
What you get for each leak
- Numbered steps to close each leak
- Your part, spelled out
- Words you can use: letters and scripts, ready to send (fill in the brackets)
- A habit that keeps each leak from coming back
- An honest line on what the kit can't decide for you
A page from the kit
Questions people ask
How should I bill refrigerant?
At today's replacement cost, with every pound added on site on the invoice and in the record. The kit shows both.
What do callbacks really cost my shop?
You can't tell until you track them. The kit shows how to count callbacks and sort them by cause.
Does warranty labor cover the job?
Often it reimburses less than the job cost to run. The kit has you compare and document the gap.
What it can't decide for you
This kit works from your own records. It doesn't give legal, tax, licensing or financial advice, and it never tells you what to charge. Where a CPA, attorney, insurer or state board makes the call, the kit says so and gets your records ready for them.
10-page PDF · instant download after payment · Code VYR-KIT-FROST-01
Opens secure checkout. Instant download after payment. 30 days to ask for a refund — refund policy · terms
Use Jobber or Housecall Pro? Run the free leak check — it reads your job export in your browser and shows the money leaks the software doesn't flag. Nothing is uploaded.