The Moving Companies Fix Kit
Built for moving company owners and interstate movers.
Your net on a move isn't the estimate — it's the estimate plus every accessorial your crew actually earned and captured before the truck pulled away, inside the 110% rule federal law already draws around what you're allowed to collect at the door. This kit finds where the money leaks in your own work and gives you the steps and the words to close each one.
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The 7 leaks it covers
2 you can close it · 4 the other side owes it · 1 a pro decides
- Stairs, shuttles and overtime performed but never written onto the bill of ladingWhere to look first: Pull your last 10 bills of lading and the crew's notes or texts for the same moves.Keep it from coming back: No truck loads until every extra service seen at the walk-through is on a signed revised estimate. No move closes until the crew lead's checklist is attached to the bill of lading.You can close it
- No signed valuation election on file — Released Value vs Full Value ProtectionWhere to look first: Pull the order for service and bill of lading for your last 10 moves.Keep it from coming back: Make the signed valuation choice a hard stop: no signature, no loading. Check it in the file before the crew is dispatched.You can close it
- Balance over the 110% delivery cap never billed after deliveryWhere to look first: Pull every non-binding-estimate move from the last few months. For each one, write down three numbers: the estimate, the final charges on the bill of lading, and what you collected at delivery.Keep it from coming back: Add a closeout step to every non-binding move: 'balance over what was collected at delivery — invoice drafted? Y/N.' Draft it the day the truck is empty and set a reminder to send it on day 31.The other side owes it
- Holding goods at delivery for money that belongs on the balance invoiceWhere to look first: Before every delivery, the crew lead should have one number in hand: the most that can be collected at delivery on this move (up to 110% of a non-binding estimate, or the binding price, plus any impracticable-operations charge your tariff allows at delivery).Keep it from coming back: Put the 'amount due at delivery' on every delivery sheet before the truck leaves the yard. The crew never has to do the math at the door.The other side owes it
- Loss or damage claim lost to the 9-month filing or 2-year suit deadlineWhere to look first: List every open claim in two columns: claims customers file against your company, and claims you file against another carrier (for example a partner that hauled or stored your shipment).Keep it from coming back: Calendar the 9-month date the day any shipment arrives damaged. Keep the delivery receipt with exceptions written on it for every shipment.The other side owes it
- Claim sitting silent past the carrier's 30-day / 120-day response deadlinesWhere to look first: Find the date you filed each open claim in writing.Keep it from coming back: Log the filing date and send method (certified mail or email with read receipt) for every claim the day you send it, so the clock has a provable start.The other side owes it
- Self-employment tax not set aside on top of income taxWhere to look first: Nothing is lost here. It is a fixed cost that surprises people. Here is how to stop the surprise. Open a separate savings account just for taxes.Keep it from coming back: Set the tax-account transfer as an automatic step on the day each move pays. Put all four quarterly due dates on the calendar in January.A pro decides
Free: one full leak from this kit
No sign-up, no email. Here is leak 1 of 7 exactly as it appears in the kit, so you can see what you get before you buy.
Stairs, shuttles and overtime performed but never written onto the bill of lading
You can close it- Pull your last 10 bills of lading and the crew's notes or texts for the same moves.
- For each move, list the extra services the crew actually did: stair carries, shuttle runs, long carries, overtime hours.
- Mark which ones made it onto the paperwork. The ones that didn't are your capture gap.
- For moves still open, add a missed service only if your paperwork and your tariff support it and the customer agreed to it. Billing extras nobody agreed to is not the fix.
- At pickup from now on: walk the job before loading. Any extra service you can see (stairs, long carry, extra items) goes on a revised written estimate the customer signs BEFORE loading. The federal moving booklet says an estimate can't be changed after loading.
- At delivery: a service you couldn't have known about at pickup (for example a shuttle because the truck can't reach the house) is an 'impracticable operation' charge under your tariff. The booklet caps what you collect for it at delivery at 15% of the other charges due then; the rest is billed after 30 days from delivery.
- Give the crew lead a one-page checklist (stairs, shuttle, long carry, overtime start/stop time) to fill in when it happens, with the customer's initial.
Your part: Have the crew log it, get the customer's initial, and decide what goes on the final bill.
Crew-lead script at pickup (before loading): "Hi [CUSTOMER NAME], before we load, I want to go over one thing. Your [ITEM / ROOM] is up [NUMBER] flights of stairs [or: we'll need a long carry of (DISTANCE)]. That's an extra service on our tariff and it wasn't on your estimate. I'm putting it on a revised estimate so you can see exactly what it is and what it costs before we load anything. Please read it and sign if you'd like us to go ahead. If you have questions, I'll call the office right now." Crew-lead script at delivery (service not known at pickup): "Hi [CUSTOMER NAME], the truck can't get closer than [DISTANCE], so we'll need the shuttle. That's an extra service on our tariff. I'm writing it on this form with the time it starts and stops. Can you initial it? Any part of this charge that isn't due today will come as a bill after 30 days." Written line for the form: "Additional service at [ORIGIN/DESTINATION] on [DATE]: [SERVICE] — [QUANTITY / TIME START–STOP]. Customer initials: ____ Crew lead: [NAME]"
No truck loads until every extra service seen at the walk-through is on a signed revised estimate. No move closes until the crew lead's checklist is attached to the bill of lading.
What this kit can't decide for you: Which services count as impracticable operations, and what each costs, comes from the mover's own tariff. A transportation attorney answers disputed charges.
That's 1 of 7. The other 6 come the same way in the kit: steps, words to send, a habit to keep each one closed.
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What people in this work look up
When moving company owners go looking for answers, they search things like “moving company business”, “moving company bill of lading”, “moving company profit” and “binding not to exceed estimate”. Those searches turn up forms, averages and other people's numbers. This kit starts from your own records instead: the 7 places money leaks in this work, where to look first and the words to send to close each one.
What you get for each leak
- Numbered steps to close each leak
- Your part, spelled out
- Words you can use: letters and scripts, ready to send (fill in the brackets)
- A habit that keeps each leak from coming back
- An honest line on what the kit can't decide for you
A page from the kit
Questions people ask
What is the 110% rule for interstate moves?
On a non-binding estimate you collect up to 110% at delivery and bill the balance after. The kit shows how to bill that balance.
Do I need a signed valuation election?
Yes: Released Value or Full Value Protection, signed on file. The kit flags it.
What are the claim deadlines?
There are filing and suit deadlines for the customer and response deadlines for you. The kit covers each.
What it can't decide for you
This kit works from your own records. It doesn't give legal, tax, licensing or financial advice, and it never tells you what to charge. Where a CPA, attorney, insurer or state board makes the call, the kit says so and gets your records ready for them.
11-page PDF · instant download after payment · Code VYR-KIT-MOVER-01
Opens secure checkout. Instant download after payment. 30 days to ask for a refund — refund policy · terms
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